Shipping Details

Last Updated: September 16, 2026

At Vividly, we aim to make your shopping experience simple and reliable. Below you'll find information about our shipping process.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order placement.

During sales, promotional events, holidays, or periods of unusually high order volume, processing may take additional time.

2. Delivery Time

Once your order has been dispatched, delivery typically takes approximately:

5–10 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any shipping offers or free-shipping promotions will be subject to the terms displayed at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address, phone number, SMS, or other available communication channels.

Tracking updates may take some time to appear after dispatch.

5. Incorrect Address

Please ensure that your shipping address and contact information are correct before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address provided by the customer.

6. Delivery Delays

Vividly is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Transportation disruptions

• Courier delays

• Public holidays

• Government restrictions

• Incorrect address or contact information

• Unsuccessful delivery attempts

We will, however, make reasonable efforts to assist you in resolving delivery issues.

7. Damaged Packages

If your package appears significantly damaged when delivered, please contact our customer support team as soon as possible.

Where applicable, please provide photographs or videos of the package and product so that we can investigate the issue.

8. Contact

For shipping-related questions, please contact:

Vividly
Email: [help.query@vividly.com]